Returns & revocations
1. Returns
Which products can be returned?
Träumeland only accepts returned products which have been purchased via our Internet website.
Products purchased from another trader cannot be returned to us.
Returned items must be:
- complete, unused and in the original packaging (if the original packaging is no longer usable, please return the mattress in a suitable replacement)
- sent back together with the return slip.
Who bears the costs for the return?
You can send the product back to us free of charge. We bear the costs for you if you use a return slip from our partner companies (see "return slip" or "Where can I return my package".)
Within which time period can I return my goods?
You must return or hand over the goods to us without delay and in any case at the latest within fourteen days. The deadline is granted when you send back the goods prior to expiry of the fourteen day deadline.
Find a delivery point → Where can I bring back my package?
- Customers from Austria → Post → you can find a delivery point close to you here
- Customers from Germany → DHL → you can find a delivery point close to you here
- Customers from Spain → DHL → you can find a delivery point close to you here
Print out return label
Enter the link shown on your return slip and then you can simply print out a return label. The return slip is enclosed with your delivery.
2. Complaints
Should a product which you have procured in the Träumeland online shop not accord with the usual quality standards of Träumeland or have been delivered incorrectly, please contact out Customer Service on info(at)traeumeland.com without delay! You can find further information in our GTCs.
3. Revocation instruction
3.1 Right of withdrawal
3.1.1 You have the right to revoke the contract within fourteen days without stating your reasons. The revocation period totals fourteen days from the day on which you or a third person named by you who is not the conveyor has taken the goods into their possession.
3.1.2. In order to exercise your right of revocation, you must inform us,
Träumeland GmbH
Sportstrasse 11
4142 Hofkirchen
+43 7285 60106
info@traeumeland.com
stating your name, address, the ordered goods and the order date in a clear declaration (e.g. in a letter sent by post or an email) on your decision to withdraw from this contract. You can also use the enclosed template form to do so, but this is not mandatory. For upholding of the revocation period, it is sufficient that you send notification of your exercising of the right of revocation prior to expiry of the revocation period.
3.2 Consequences of the withdrawal
3.2.1. If the customer cancels his contractual declaration or a contract that has already been concluded, we shall reimburse him for all payments that we have received from him, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of the cancellation of this contract.
3.2.2. For this repayment, we will use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will we charge the customer any fees for this repayment. We may refuse repayment until we have received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.
3.2.3. The customer must return the goods immediately and in any case within fourteen days at the latest from the day on which the customer informs us of the cancellation of this contract to
Träumeland GmbH
Sportstraße 11
4142 Hofkirchen im Mühlkreis
Austria
in its original packaging and undamaged. This deadline shall be deemed to have been met if the customer dispatches the goods before the expiry of the fourteen-day period. Träumeland GmbH shall bear the costs of returning the goods.
3.2.4. The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
3.3. Cancellation form template
Should you wish to withdraw from the contract, you can use this form and send it to the address below. Or simply send us the goods without comment including the return slip.
The email address will be kept confidential according to our privacy policy.