Shipping & Returns for Adult Products
for adult mattresses, adult pillows, and mattress toppers (does not apply to the baby and children’s product range)
Shipping
We want your new Träumeland adult mattress to arrive as quickly as possible—so you can enjoy a restful night’s sleep without a long wait.
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Delivery time:
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Standard mattress sizes 90x200, 100x200, and 140x200 cm: 3–5 business days
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Pillows & toppers, as well as the children’s collection: 3–5 business days
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Custom sizes: up to 2 weeks
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Shipping costs:
- Shipping costs for Austria and Germany: €3.90 per order (free for orders over €50)
- Your mattress will be vacuum-sealed, rolled up, packed in a box, and delivered directly to your doorstep
Returns - Adult Mattresses
Avoiding Returns for the Sake of Sustainability
Every return not only means extra effort for you but also, unfortunately, puts a strain on our environment. To do something good for both you and the environment, we therefore ask that you be careful when selecting products.
Which products can be returned?
Träumeland only accepts returns of items purchased through our online store.
Products you purchased from another retailer cannot be returned to us. This also applies to products that were custom-made for the customer (e.g., custom-made mattresses). Used adult mattresses can only be returned within the 60-day trial period—this period applies only to adult mattresses and not to pillows, mattress toppers, or the entire children’s and baby product range (children’s mattresses, baby mattresses, teen mattresses, sleeping-bags, etc.).
Does your product have a technical or cosmetic defect, or was the wrong item shipped?
Please send us a photo or video to info@traeumeland.com. Our team will then contact you immediately to resolve the issue. You can also find more information in our Terms and Conditions.
Will you incur any costs when returning the item?
If you’re returning damaged or incorrectly delivered items, there’s no cost to you. Returns made within the statutory 14-day period are free of charge (Träumeland covers the costs). However, the initial shipping costs will not be refunded as part of the purchase price; instead, Träumeland will retain them. If you return your adult mattress after more than 14 days (e.g., during the 60-day trial period), the return shipping costs (approx. €50 for pickup by the shipping company) will be charged or withheld.
Not satisfied with your adult mattress after 60 days?
If you’re not satisfied with your adult mattress during the trial period (60 days from the delivery date), you can request a return by following these steps:
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Send us photos and the reason for your return to info@traeumeland.com
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We’ll send you all the necessary return information and arrange for the mattress to be picked up directly from your home. We do not cover the cost of return shipping (for undamaged merchandise), and this amount will be deducted from your refund. (Approx. €50 via a shipping carrier)
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Once the mattress arrives, we’ll inspect it internally, and within up to 7 business days, you’ll be refunded the purchase amount minus the return shipping costs. (Return shipping costs are non-refundable)
Your mattress does not need to be returned in its original packaging.
The following conditions apply to returns made within 60 days of receiving the adult mattress.
At Träumeland, we want you to be absolutely certain that your new mattress is the perfect fit for you. That’s why we offer you the opportunity to test your mattress at home for 60 days at your leisure. To give your body enough time to get used to the new sleeping surface, we recommend using the mattress for at least 30 nights before deciding whether to return or exchange it.
In order for us to accept a return during the trial period, the mattress must be in hygienically sound and well-maintained condition. Normal signs of use from trying out the mattress are, of course, not a problem. Please note, however, that we cannot issue a full refund for mattresses with significant stains or damage.
Please use a fitted sheet or mattress protector throughout the entire trial period to prevent stains and signs of wear. The mattress must not show any visible stains, damage, or other signs of wear and tear, and must have been used exclusively for personal, non-commercial purposes. Additionally, it should have been placed on a suitable bed frame or slatted base that provides adequate support.
The trial period does not apply to mattresses that are returned due to improper use, lack of a fitted sheet, commercial use, or after the 60-day period has expired. Regardless of this, your statutory warranty rights remain unaffected, of course.
A full refund cannot be guaranteed in the following cases:
- Tears or damage to the cover or mattress core
- Severe or extensive soiling, such as from liquids, stains, or discoloration
- Excessive deformation indicating unnatural use
- Intense, unpleasant odors caused by pets or smoke
- Failure to use a fitted sheet or mattress protector during the trial period
If any of these issues are present, we will contact you directly. In this case, we must retain up to 50% of the purchase price to cover the resulting costs.
What is the timeframe for returning merchandise?
Products such as the entire children’s line, mattress toppers, or pillows must be returned to us or handed over immediately and, in any case, no later than fourteen days
after receipt
. The deadline is met if you ship the goods before the fourteen-day period expires. For adult mattresses
, an extended return period applies in the form of a 60-day guarantee following receipt of the goods
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You can return products such as mattress toppers or pillows to us within the statutory 14-day period; return shipping is free for you. However, the shipping costs will be deducted from the purchase price. Please use a return label from one of our partner companies.
Returns from Austria:
Returns from Germany:
Click here for the post office
Warranty & Guarantee
At Träumeland, you don’t just get a mattress—you get the peace of mind that comes from sleeping soundly. All mattresses are covered by the statutory two-year warranty starting from the delivery date—so if a material or manufacturing defect arises during this time, we’ll of course take care of a replacement or repair. Normal wear and tear, stains, or damage caused by improper use are excluded.
In addition, we offer you our 60-day satisfaction guarantee: You can test your mattress at your leisure during this time. If you realize during this period that it isn’t right for you after all, you can return or exchange it. The only requirement is that you’ve used it with a mattress protector or fitted sheet and that it’s clean, undamaged, and hygienically sound. This guarantee is a voluntary additional service and, of course, applies in addition to your legal rights—because at Träumeland, we simply want you to sleep well.
Any questions?
Our service team is happy to help. Whether it’s about shipping, returns, or delivery status, just email us at info@traeumeland.com