Returns
1. Returns
Avoiding returns
Every return not only means additional work for us, but also has a negative impact on the environment. To help you and the environment, we kindly ask you to be particularly careful when selecting products and sizes. You will find all the important information about sizes and fits on our product pages. In addition, we attach great importance to presenting all the relevant characteristics and special features of our items clearly and comprehensively – so that you can find exactly what suits you and unnecessary returns can be avoided.
Welche Produkte können zurückgegeben werden?
Träumeland only accepts returns of items purchased via our website.
Products purchased from other retailers cannot be returned to us. The same applies to products that have been specially made for the customer (e.g. custom-made mattresses). Goods that have already been used can be returned. Any loss in value will only be reimbursed if it is due to more than the usual inspection of the goods.
Items that are returned must:
- be complete and in their original packaging (if the original packaging is no longer usable, please return the mattress in a suitable replacement)
- be returned together with the return slip.
You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.
Who bears the costs of the return shipment?
You can return the products to us free of charge. We will bear the costs for you if you use a return slip from one of our partner companies (see "Return slip" or "Where can I return my parcel"). However, the initial shipping costs will not be refunded and will be retained by us.
Within what period can I return the goods?
The goods must be returned or handed over to us immediately and in any case within fourteen days at the latest. The deadline is met if you send the goods before the period of fourteen days has expired.
Find drop-off point → Where can I return my parcel?
- Customers from Austria → Post → here you can find a drop-off point near you
- Customers from Germany → DHL → here you can find a drop-off point near you
- Customers from Spain → DHL → here you can find a drop-off point near you
Print out a returns label
Enter the link on your returns label and print out a returns label easily. The return slip is included in the package.
Print out the return label here
Would you like to return an adult mattress within 60 days?
You can find all the relevant information here.
2. Complaints
Should a product which you have procured in the Träumeland online shop not accord with the usual quality standards of Träumeland or have been delivered incorrectly, please contact out Customer Service on info(at)traeumeland.com without delay! You can find further information in our GTCs.
3. Revocation instruction
3.1 Right of withdrawal
3.1.1 You have the right to revoke the contract within fourteen days without stating your reasons. The revocation period totals fourteen days from the day on which you or a third person named by you who is not the conveyor has taken the goods into their possession.
3.1.2. In order to exercise your right of revocation, you must inform us,
Träumeland GmbH
Sportstrasse 11
4142 Hofkirchen
+43 7285 60106
info@traeumeland.com
stating your name, address, the ordered goods and the order date in a clear declaration (e.g. in a letter sent by post or an email) on your decision to withdraw from this contract. You can also use the enclosed template form to do so, but this is not mandatory. For upholding of the revocation period, it is sufficient that you send notification of your exercising of the right of revocation prior to expiry of the revocation period.
3.2.1. If the customer withdraws from the contract or from a contract that has already been concluded, we must refund to the customer all payments we have received from the customer (excluding delivery costs and any additional costs resulting from the customer’s choice of a delivery method other than the cheapest standard delivery method offered by us cheapest standard shipping option we offer), without delay and no later than fourteen days from the day on which we receive notice of the withdrawal from this contract.
3.2.2. We will use the same payment method for this refund that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no event will we charge the customer any fees in connection with this refund. We may withhold the refund until we have received the goods back or until the customer has provided proof that they have returned the goods, whichever occurs first.
3.2.3. The customer must return or hand over the goods immediately, and in any case no later than fourteen days from the date on which the customer notifies us of the cancellation of this contract, to
Träumeland GmbH
, Sportstraße 11
, 4142 Hofkirchen im Mühlkreis
, Austria
, in their original packaging. This deadline is met if the customer ships the goods before the fourteen-day period expires. Träumeland GmbH will cover the costs of the return shipment.
3.2.4. The customer is only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.
3.3. Withdrawal Form
If you wish to withdraw from the contract, you can find the withdrawal form here: Withdrawal Form