Frequently asked questions

Your mattress has been lovingly rolled, which means the quality of the materials is in no way adversely affected. Once the outer film has been carefully removed, the mattress will ‘plump up’ and its full functionality will unfold in a matter of minutes. The edges of the mattress may take a little longer. Please note that it can take 2-3 days for the mattress core to reach its full volume once removed from its roll packaging. You can use the mattress as normal during this time.

TIP: By rolling the mattresses, we can reduce the transport volume massively, cut CO2 emissions, save packaging material and be kind to our environment.

Your mattress has been lovingly rolled, which means the quality of the materials is in no way adversely affected. Once the outer film has been carefully removed, the mattress will ‘plump up’ and its full functionality will unfold in a matter of minutes. The edges of the mattress may take a little longer. Please note that it can take 2-3 days for the mattress core to reach its full volume once removed from its roll packaging. You can use the mattress as normal during this time.

TIP: By rolling the mattresses, we can reduce the transport volume massively, cut CO2 emissions, save packaging material and be kind to our environment.